Interactive Voice Response Is Surprising!

Interactive voice response is a technology that allows a computer to interact with humans by the means of voice and DTMF keypad inputs. It can deal with the customers’ call in a way and make a difference in a company.


There are several advantages of Interactive Voice Response:


To begin with, it is available 24 hours a day. Unlike the live operators, it has no lunch breaks and holidays. It can help you with simple tasks whenever.


And then, it makes the caller feel as if they were served by a live operator, even though it is just a machine. In general, we have to wait for a long time to talk with a live operator. If the question is relatively simple, it is efficient to use it to solve the problem.


Furthermore, it saves time and money. It can take care of many questions that are the same mentioned in the phone calls, so it saves much time to allow customer service reps, salesmen and tech support specialists to focus on the important stuff. For some large companies, if they shave even a second off the average length of each phone call with a live operator, it will save hundreds of thousands or more a year.


Additionally, it makes a small company look larger. If you work from home as a consultant, it will make your business appear like a larger organization to use it.


Typically, interactive voice response is a new technology that can bring great efficiency to IP Communication. Because it helps a lot, more and more companies adopt and benefit from such technology.