An ACD is available where the
subject children have not been removed from the care of the accused, it has
been returned or in some cases where return of the child is almost certain to
occur prior to the expiration of the ACD period.
ACD systems can also act
intelligently by routing the call to the specifically skilled agents or
specific IVR menus by filtering the calls on many factors such as the number of
the caller, country of origin, agent availability and expertise and time of day.
By using the ACD feature provided in the system all the incoming calls can be routed to your official numbers. The auto attendant in the system receives all the calls with professionally recorded welcome messages. It offers the callers a menu of options such as dial by extension, dial by number and many more.
The systems are largely
responsible for the evolution of the call center business wherein centralized
telephonic services are provided for the different companies. The people are
trained in the whole processes and once the training is completed, all the
customer related telephonic queries are handled by the people.Ip telephony system
with VOIP functionality is what is required by the organizations for handling
long distance telephone services and effective call management. A key component
of the call centre operations is the ACD system.