Getting To Know About The Automatic Call Distribution

In fact, the automatic call distribution is regarded as the equipment of phone calls by call center.Moreover, it will be in chronological order calls evenly assigned to the agent. This system can be stand-alone.Also it can be part of the large-scale communication systems.It's usually applied in the following aspects.For instances, we can save the call data including bulletins and other information in order to make reports.

An Automatic Call Distribution system can be included in a full-service called party.It can respond to ACD calls from the same caller. A caller specification number recognition section recognizes a caller number from an ACD call. A call preferential connection information inquiry section tests a call preferential connection information database about the caller number.Moreover,the section reads out a corresponding called party individual call number from the call preferential connection information database.

The VoIP Communications system can assign the calls equally among the call representatives. If the call representatives are busy with another call, the callers can be placed in call queues for a short time or routed to the voice mail box. This can ensure that we cannot miss the important business calls from our customers.

Interactive Voice Response Is Surprising!

Interactive voice response is a technology that allows a computer to interact with humans by the means of voice and DTMF keypad inputs. It can deal with the customers’ call in a way and make a difference in a company.


There are several advantages of Interactive Voice Response:


To begin with, it is available 24 hours a day. Unlike the live operators, it has no lunch breaks and holidays. It can help you with simple tasks whenever.


And then, it makes the caller feel as if they were served by a live operator, even though it is just a machine. In general, we have to wait for a long time to talk with a live operator. If the question is relatively simple, it is efficient to use it to solve the problem.


Furthermore, it saves time and money. It can take care of many questions that are the same mentioned in the phone calls, so it saves much time to allow customer service reps, salesmen and tech support specialists to focus on the important stuff. For some large companies, if they shave even a second off the average length of each phone call with a live operator, it will save hundreds of thousands or more a year.


Additionally, it makes a small company look larger. If you work from home as a consultant, it will make your business appear like a larger organization to use it.


Typically, interactive voice response is a new technology that can bring great efficiency to IP Communication. Because it helps a lot, more and more companies adopt and benefit from such technology.

Talking About The IP Phone Mobility Solution

In the modern society, mobility solutions make a difference in the economic area. More and more organizations are recognizing the marvelous business benefits brought by the deployment of mobility solutions. Now, there are many mobility solutions on the market, but have you ever heard of the IP phone mobility solution?

The IP phone mobility solution is a very specific type of phone which is used to implement an IP phone system in a business, based on the principle of the transmission of voice over the internet

There are several benefits of using the IP phone Mobility Solution.

Firstly, it is scalable. The software oriented nature of IP phone makes it easily scalable, making it possible to integrate other services and applications as well.

Secondly, it has improved voice quality. Nowadays, IP phone's voice quality is comparable with that offered by its rival PSTN and conventional phone systems. The delay in transmission has been reduced to an acceptable 250 milliseconds or less.

Thirdly, it is cost-effective. With the usage of this technology, long distance calls can be made at highly reduced rates. It saves a good percentage of the traditional phone bills, or higher when big organizations have huge outflow of phone calls.

Fourthly, it helps make reduced initial investment. Owing to its dependency on software, the maintenance charges are also not very high and the problems can be easily located and solved.

Now, the IP phone mobility solution is widely used in the companies.




Resource From: Performance Reporting

What Benefits Can Unified Communications Bring?

Unified communications are all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes. This includes any enterprise informational or transactional application process that mimics a human user and utilizes a single, content-independent personal messaging channel for contact access.

Unified communications are made up of several communication systems or models, including unified messaging, collaboration, interaction systems, real-time and near real-time communications; and transactional applications. Every system or model has its unique features.

There are several main benefits of Unified Communications. First of all, it streamlines all business communications, from the inside of the office to the outside world. Any device used by a person in the system can be used to communicate with others instantly. And then，it allows users to make information available to outside parties and collaborative work efforts facilitated.?When data can be edited and ideas may be shared, it is more possible than ever to form collaborative and virtual teamwork. Furthermore，it enables a user to utilize the service through a portable device from any location so long as he is an authorized user. Therefore, one can connect to the company's internal network from laptops, mobile devices, home computers or cell phones.

Since unified communications has so many benefits, it is better for you to opt for it.

Resource From: Speech Recognition